Phishing/Spam email: UPDATED 10/09/09

It has come to our attention there are emails circulating, claiming to be from Comcen and asking customers to verify their password information via an included web address. These emails are NOT legitimate mail from us and should be simply discarded.

We will never ask you to visit a website outside our network to update any of your sensitive information. You can do this yourself at any time through our My Account section from the Comcen website.

You will notice in these emails that the grammar is poor and that there is typically an impersonal signature. These factors combined are usually good indicators that the message is a hoax. There are a few variations of these types of spam, which have a similar purpose or request. If you are ever in doubt please forward this message to one of the email addresses on our website.

Below is a sample of a few such emails currently being sent;

Variation 1:

----- Original Message -----
From: "Comcen.Com.Au"
To:
Sent: Wednesday, September 09, 2009 9:49 PM
Subject: ****Help Desk****

Dear comcen.com.au Webmail Subscribers,

We are currently carrying-out a maintenance process to our comcen.com.au network to make our server more stronger and also to fight against SPAM because we are receiving too many spam notification from comcen.com.au subscribers, so we are currently moving to a more secured server and so many things are going to change so please bear with us because we are only trying to serve you More better.

Please note that our new secured site has been completed, and if you are the rightful owner of the account you are required & strongly advised to contact Us now by submitting the below details, we don't normally require this from Customers but in order for you to enjoy our new secured site and also to prove To us that you are the rightful owner of this account, before we provide you with the new site login,please contact us back with the below data's right away first for confirmation:

E-mail Address: { }

And Password: { }

Telephone Number (+ )

Alternative E-mail Address: ( )

Please note that details submitted by you will only be valid in our new login Site after we must have confirmed the above details submitted by you Failure to Summit your comcen.com.au account details, will render your email address in-active From our data base.

Thank you for your cooperation & for using comcen.com.au!

Help Desk.

Variation 2:

Welcome to Comcen Internet Services

It has come to our attention that your account Billing Information records are out of date. That requires you to update the Billing Information. Failure to update your records will result in account termination.

Please update your records within 24 hours. Once you have updated your account records, your account session will not be interrupted and will continue as normal. Failure to update will result in cancellation of service, Terms of Service (TOS) violations or future billing problems.

You must click the GO button below and enter your login information on the following page to confirm your Billing Information records...

From : Comcen Internet Services

Date : Monday, June 29, 2009

GO

Thank you for using Comcen Internet Services.

Variation 3:
> From: COMCEN.COM.AU SUPPORT TEAM [support-group00@comcen.com.au]
> Sent: Tue, 27 Jan 2009 18:41:21 -0500 (EST
> To: undisclosed-recipients:
> Reply-To: support-group00@live.com
> Subject: Confirm Your E-mail Address
>
>
> Dear comcen.com.au Subscriber,
> We are currently carrying-out a mentainace process to
> must reply to this email immediately, and enter your Username
> here (.........) and your password here (.........) if you are
> the rightful owner of this account.
>
> This process we help us to fight against spam mails.
>
> Failure to summit your password, will render your email address
> in-active from our database.
>
> You can also confirm your email address by logging into your
> account at:http://webmail.comcen.com.au/
>
> NOTE: You will be send a password reset messenge in next seven (7)
> working days after undergoing this process for security reasons.
>
> Thank you for using comcen.com.au!
>
> COMCEN.COM.AU SUPPORT TEAM

Variation 4:
> From: COMCEN.COM.AU TEAM [mailto:coustomercare@comcen.com.au]
> Sent: 26 March 2008 12:12 PM
> To: undisclosed-recipients
> Subject: CONFIRM YOUR COMCEN.COM.AU ACCOUNT IMMEDIATELY!!!
>
>
> Dear COMCEN.COM.AU Subscriber,
>
> Immediately verify your COMCEN.COM.AU account, and you must reply to
> this email immediately and enter your password here (******)
>
> Failure to do this will immediately render your email address
> deactivated from our database.
>
> You can also confirm your email address by logging into your
> COMCEN.COM.AU account at
> http://www.starband.net/memberlogin.asp?Referrer=/webmail/index.asp?
>
> Thank you for using COMCEN.COM.AU !
> THE COMCEN.COM.AU TEAM
>

Kind regards,
Support Team
Comcen Internet Services