3G Wireless services are generally activated within 2-3 business days.

To connect to our 3G Service, all you need to do is plug the USB 3G Modem into your computer and follow the prompts. It will install the software for you and put an icon on your desktop that you can use to connect to the Internet.

The modem will connect to the closest available tower and at the connection speed that suits your current operating environment

Currently our wholesaler has covered 96% of Australia and this coverage continues to grow. Our wholesaler expects to expand its network to cover 99% of Australia�s population in the next few years. There is no guarantee on coverage as it depends on many more factors that just residing in the coverage zone.

Speeds will vary significantly depending on congestion, location, local conditions, hardware, software, and general internet traffic. There are several factors that may affect speeds such as distance from the mobile phone tower, the capacity and load on the mobile phone tower, the network currently in selection (GSM, 3G/HSPA), your hardware and software, the source of your download/upload, and general internet traffic. The service is furthermore subject to network availability.

Capable Network Speeds (Based on Technology):

All our 3G accounts come with the following additional features at no extra cost:

• Free spam and virus filtering
  Our spam filters and virus filters will reduce the amount of known spam reaching your inbox
• 12 free mailboxes
  Give everyone in your family their own Comcen email account
• Free 50MB webspace
  Use up to 50MB of personal webspace to build your own online presence.
• Free email and phone support
  Comcen is here 7 days a week to help you should you have any technical support issues.
• Free webmail
  Access your Email account from anywhere in the world with a web browser via our easy to use Webmail system.

Currently our accepted payment methods for our 3G Broadband service are Direct Debit and Credit Card.

Any unused data cannot be rolled over.

Our postage and handling cost is $15.00 per modem or $5.00 if you choose No Modem (which we will then post the SIM Card out to you).

Yes. SMS is activated on your 3G Broadband service. You may send an SMS for 25 cents per 160 character message within Australia. You may also send SMS's Internationally for 75c per 160 character message.

You will be charged at the excess rate. The excess rate is dependent on which plan you choose and is displayed on our plans page.

Yes. If your handset is compatible with 3G Internet then you will be able to use it like you would on your computer. You are also able to send and receive SMS's from your phone (these are charged at the applicable rates depending on your rate plan). However, we don't support the use of this method; we leave it up to the tech savvy.

It is a possibility, however to ensure it is compatible please advise our technical support team of the brand, model and if the modem is locked to the previous carrier network. You can contact our technical support team at: support@comcen.com.au .

Yes. It can definitely be used to play online games. However we don't recommend this service for games which use heavy bandwidth as it may increase your ping times.

Current Supported Operating Systems

• Microsoft Windows 7 32bit (E169 and E160E)
• Microsoft Windows Vista 32bit (E220, E169 and E160E) & Vista 64bit (E160E and E169 only)
• Microsoft Windows XP Professional (SP1, SP2, SP3) - XP 64bit is NOT supported
• Microsoft Windows XP Home Edition (SP1, SP2, SP3) - XP 64bit is NOT supported
• Microsoft Windows 2000 (SP3, SP4)
• Macintosh OSX10.4 or above (Software/Firmware may be required for some models of modem). Mac OSX10.6 is NOT supported with the E169 and E220 at this stage.