This policy defines the actions that Comcen Internet Services considers to be abusive or inappropriate, and thus, strictly prohibited. Evidence of these actions is grounds for suspension of services pending investigation by Comcen Internet Services, and may result in the termination of the violating account(s). Under certain conditions, usage of accounts by methods not listed below may also be deemed abusive or inappropriate. Due to the nature of the Internet, all possible uses and subsequent actions cannot be listed. If you are not sure, contact Comcen Internet Services Administration.

This policy covers all services provided by Comcen Internet Services, and is deemed to be part of the Terms and Conditions.

1. General Services

   • Email

     1. SPAM Email:
        Clients are prohibited from sending unsolicited email messages to multiple recipients (commonly termed "spam"). Email may not be sent to individuals who do not wish to receive it. Clients may not use their account to accept replies from SPAM mail sent through other Service Providers.
     2. Malicious Email:
        Clients are prohibited from sending malicious mail bombing (flooding a users email box with a large volume of email), and the sending of harassing messages.
     3. Chain Letters:
        Clients are prohibited from forwarding chain letters.
        Since SPAM email, chain letters and malicious email abuse system resources and compromise the integrity of Comcen Internet Services managed networks, Comcen Internet Services reserves the right to charge users for improper use of email services. Comcen Internet Services may charge up to $100.00 per unsolicited message sent from the Comcen Internet Services network to any point on the Internet or connected networks.
     4. Header Information may not be forged.
        All email exiting the Comcen Internet Services network must include a proper email header indicating the proper origin of the email. Comcen Internet Services has the right to refuse email sent to or received by the Comcen Internet Services network which includes a forged or otherwise false header.
     5. A Comcen Internet Services SMTP gateway may not be used as a relay for emails originating from non Comcen Internet Services controlled networks. Comcen Internet Services restricts access to its SMTP servers to Comcen Internet Services controlled networks. All unauthorized attempts to use Comcen Internet Services's SMTP gateway are recorded.

   • USENET (News)

     1. Comcen Internet Services is not responsible for content posted by Clients.
        Clients are prohibited from posting excessive off-topic posts to a newsgroup, or from cross-posting to many, unrelated newsgroups.
     2. Advertisements should only be posted to newsgroups that permit them.
        The Client should determine the etiquette of the given newsgroup prior to posting by reading the newsgroup's FAQ, carefully reviewing previous posts, or by politely asking another newsgroup participant.
     3. Clients are prohibited from removing or cancelling posts other their own, with the exception of official newsgroup moderators performing their duties.
     4. Use of the Comcen Internet Services USENET server is restricted to clients connected on a Comcen Internet Services managed network.

   • IRC (Internet Relay Chat)

     1. IRC robots ("bots" or "clones") may not be run from a Comcen Internet Services shell account or on any resource on a Comcen Internet Services managed network.
        Clients must abide by the rules and regulations governing the IRC server to which they are connected.

   • Proxies and Web Browsing

     1. Comcen Internet Services reserves the right to redirect HTTP requests to a proxy server so the proxy server can retrieve the requested URL.
        Use of the Proxy servers is restricted to those clients within a Comcen Internet Services controlled network.

   • Shell Access

     1. Comcen Internet Services reserves the right to remove Shell Access from a Client.
     2. Programs (perl/shell scripts, binaries) are not to be run without prior authorization.
     3. The use of CGI and perl scripts is permitted for websites.
     4. Unless authorized, shell accounts may not run programs that provide network services, such as IRC or MUD servers.
     5. Use of Shell Access is restricted to connections from within a Comcen Internet Services controlled network.

   • Dial-In Access

     1. Standard Dial-Accounts are not to be left connected when not being actively used.
        All Dial-In connections, if idle for more then 15 minutes, are subject to disconnection. If an account is found to be abusive to the "Standard Access" system, then that account may be limited in the times that it may access the system, or it may be closed - at Comcen Internet Services's discretion.
     2. Disconnection stoppers are not to be run from the client side for the purpose of circumventing the 15-minute idle auto-disconnect.

   • Data storage and Distribution.

     1. Clients may not use Comcen Internet Services storage facilities or communication services (including World Wide Web, Gopher, email, USENET or FTP) to store and/or distribute copyrighted software or documentation or other material, unless authorized to do so by the copyright owner. Comcen Internet Services reserves the right to remove any Data that violates these conditions.
     2. Comcen Internet Services reserves the right to remove data from storage facilities as required by law.

2. Voice over IP (VoIP)

   1. Comcen Internet Services deems the duration of Local and National calls, regardless of if they are untimed in any of Comcen Internet Services's VoIP plans, in excess of 60 minutes in one session/call to be excessive use. Comcen Internet Services Saver and Comcen Internet Services Naked VoIP Local and National Calls over 850 minutes per month are considered excessive. Furthermore Comcen Internet Services Naked Unlimited VoIP Local and National Calls over 450 minutes per month are considered excessive. Such calls may automatically be terminated by Comcen Internet Services's system without any further notice or warning. Continual breaches may result in account termination without warning.
   2. Comcen Internet Services reserves the right to discontinue or disconnect a customers VoIP service without notice if it breaches the Acceptable Use Policy.
   3. Comcen Internet Services's VoIP service must not be used for commercial or business use. Breach of this will result in immediate termination of the account.
   4. Unlawful or Inappropriate Use: If Comcen Internet Services determines that you have used our service for an unlawful or inappropriate purpose we may disconnect or cancel your account without notice and provide supporting evidence to law enforcement agencies. If Comcen Internet Services determines that the use or content does not conform to the requirements in this agreement or that it interferes with our ability to provide service to you or others we may also disconnect or cancel your account without notice.
   5. Violation of laws of jurisdictions: If Comcen Internet Services determines that you have used our service in violation of laws of jurisdictions outside of our service areas we reserve the right to cancel or disconnect your service and provide supporting evidence to law enforcement agencies.

3. Nexus and Fibre

   1. Comcen Internet Services Nexus/Fibre plans are available to residential customers only.
   2. Comcen Internet Services wishes to ensure availability of our Nexus/Fibre plans to all customers. As such if you are an excessive user of free local and national calls, we may ask you to reduce your usage of these calls (both incoming and outgoing). If excessive usage continues, Comcen Internet Services reserves the right to refuse you access to the free call offer. After discussing your excessive usage with you, if the breach continues, we will then charge you our standard rates for those calls. Furthermore, we may suspend your access to the offer immediately without notice to you.
   3. A local call means a standard local call where the person making the call is at their home and is not making the call for any commercial purpose.
   4. A national call means a standard national call where the person making the call is not making the call for any commercial purpose.
   5. Local and National calls exclude calls to:
   • Operator Assistance
   • Directory Assistance
   • Telephone number that begins with a 19 prefix
   • Numbers initiated by dialing an override code, for example 1456
   • Mobile Phones
   6. In this paragraph, commercial purpose includes the following activities:
   • Calls made for a business operated at home;
   • Running a telemarketing business or call centre;
   • SIM boxing or using other devices;
   • Re-supplying or reselling the service; or
   • Other similar activities.

4. System and Network Security

   1. Clients may not attempt to circumvent the security of any host, network or account on the Internet. This includes, but is not limited to accessing data not intended for the Client, entering a system the Client is not authorized to access, using "packet sniffers" and similar programs to acquire account passwords, or probing the security of a Comcen Internet Services network or other networks.
   2. Comcen Internet Services reserves the right to remove any software which may aid in the violation of System Security
   3. Clients are responsible for account password(s), and must choose a sufficiently secure password and must not give their password to anyone not directly associated with their company or organization. Passwords should not consist of words found in a dictionary.
      Passwords should include a combination of numbers and letter, upper and lower case letters, and/or symbols.
      Passwords can be changed at any time on the Comcen Internet Services website by the Client.
   4. Clients are responsible for all activity through their Internet connection. Clients should not allow easy access to their connection by leaving an unsupervised computer connected, "hard coding" passwords within their Internet dialler software, or saving account information and passwords in an area that is accessible to non-authorised users.
   5. All passwords stored on the Comcen Internet Services network are encrypted. If a password is lost, Clients only recourse is to request a password change by calling Accounts on 1300-302-324 (9am-5pm Weekdays). Password changes via telephone are subject to an identity check. For the security of the Client if any doubt of the callers identity exists, Comcen Internet Services reserves the right to refuse the password change. In this instance the Client must submit a written, signed request by fax or post.
      All lost password changes for Clients that are businesses must fax or post request on Company Letterhead from the person/s who started the account, or an authorised representative.
   6. Immediately upon being notified that a Clients password has been lost or Clients account has been compromised, Comcen Internet Services will change Clients password to protect system security.

5. Other Networks and Network Resources.

   1. When connected to outside hosts or networks, through FTP, Telnet, rlogin or a similar protocol, or when using resources of an outside host or network (through the WWW, gopher or similar protocol), the Client must obey the Acceptable Use Policies of such networks, in addition to complying with this Acceptable Policy.
   2. Clients must not partake in activities on other networks or through external network resources that could jeopardize the safety or security of Comcen Internet Services managed networks.
   3. Clients must abide by the applicable state or country laws governing the host or network
   4. Comcen Internet Services does not permit the routing of foreign traffic through its gateways.